Avis Car Rental

Reviews

• Grace Kontur

  Jul, 25 2018
  ★ ☆ ☆ ☆ ☆
  Literally every and any other option would have been better than avis in this situation; I never write reviews but my experience renting a vehicle from this kiosk in the airport was miserable. Our representative was Catalana who informed us that the vehicle we found online through kayak while standing in front of her at the desk was not, in fact available, despite the app saying we could pick it up either at the airport or 15 minutes away. She so convinced us, that we felt we had no other option than to book a car with her there - using verbiage like, "those locations receive cars from us, they don't know what we have in inventory" etc. Making it seem like they were the only location to get vehicles from.
  
  After being assured there were no other options for us except to book with her at the airport (I found out later the other rental locations had cars in stock) we were assigned a Veloster that almost caused an accident because it wouldn't accelerate when we pushed on the gas (aka a really awful vehicle with some sort of service light on)
  
  I called customer service and they explained to me that it would've been cheaper to book on the spot online and the extra charges (around $347) are non refundable because it was vended through the airport. Literally take an uber any where else to rent a car and it would've been better in every way.
  
  Just do yourself a favor and book with Hertz. They were at least honest. I'm disgusted with the experience I had.

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